← JoeLevi.com Show QR code Download PGP key Home Résumé Books Articles Twitter Updates for 2008-06-24 June 24, 2008 · Articles new helpdesk policy: call the end-user with the status of their ticket once per week... 44 tickets times 5 mins per update: 1/2 day/week los # @overheard why is that line fuzzy? because it's not a line, it's a collection of pixels arranged in a line-like fashion in an image.... # Filed under About Joe Levi ← All articles