Before I get to the “begging for help” part, let me quickly tell you who I am:

• I’m a Senior Web Developer for a relatively large company. I use Visual Studio 2008, connect to SQL Server 2005, and use IIS6 on Server 2003.

• I own two copies of Visa Ultimate Edition (one for my Tablet PC, one for my Media Center server).

• I’ve had Windows Mobile devices since I replaced my Newton MessagePad 130 with a Casio Palm Sized PC (and currently have an AT&T Tilt).

• I was an early adopter of the XBOX Original.

• I bought one of the first Zune’s to market.

• I use BlogEngine.NET to run my personal blog, and SharePoint 3 for my family portal.

• In short, I’m a Microsoft supporter through and through.

Christmas 2006 I finally talked my wife into replacing our XBOX Original with an XBOX360. We bought it and a handful of games the week before Christmas. Christmas Eve we set it all up. It was dead right out of the box. Technical Support told me to take it back for an exchange, that took 3 days. XBOX360 pretty much ruined Christmas for me that year.

Continued at source: http://blog.joelevi.com/post/2008/04/Open-Letter-to-Microsoft-about-my-XBOX360-Failure.aspx