Comments on: Totally Awesome Computers: Out of Business http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/ Greener Living through Technology: How a Geek gets Back to Basics Sat, 04 Sep 2010 16:31:31 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Edward Fortner http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-70 Edward Fortner Mon, 02 Mar 2009 09:06:07 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-70 I worked with Joe at TAC so I know a bit about the whole situation. Dell Schanze is a megalomaniac that uses God and religion as a front for whatever he says. He only believes in freedoms that he finds necessary, screw what everyone else wants (see his stance on homosexual unions). As for how he treated people all of the stores had binders with emails from Dell and other management. I wish people would have got a good look at those binders; it proved how abusive Dell could be to his employees. We lost a lot of good people because of him. A few other things that made it rough for TAC was the lifetime support. TAC really did try to take care of the customers' machines and even more so, the data. Unfortunately spyware was really hitting us hard in those days and we'd have tons of systems coming in for repairs. Most of us didn't just reinstall Windows; we actually tried to fix the issues so we wouldn't loose customer data. But lifetime service doesn't pay technicians' salaries. In the end I was a tech manager with no other techs under me and 30-40 computers on the rack waiting to be serviced. Even after the doors closed I and a handful of other volunteers / employees worked for another month or so finishing repairs on customer's PCs in the warehouse. It was just a bad business model. After the whole thing came tumbling down Dan from PC Laptops was nice enough to offer some of us jobs. To be a PC Laptop tech you needed to be able to sell though and some TAC techs just didn't have the people skills; I was one of those that didn't get hired. In closing, TAC was a great experience for me. I became one of the best PC techs around due to some great teachers and I watched a great computer store rise and fall. I certainly miss my store, my customers and my fellow employees. I hope some day to see another business like TAC rise up in Utah. I'll be there fixing computers I'm sure; I just hope it has a better owner. If anyone needs to contact me you can check my profile at www.linkedin.com. I worked with Joe at TAC so I know a bit about the whole situation. Dell Schanze is a megalomaniac that uses God and religion as a front for whatever he says. He only believes in freedoms that he finds necessary, screw what everyone else wants (see his stance on homosexual unions).
As for how he treated people all of the stores had binders with emails from Dell and other management. I wish people would have got a good look at those binders; it proved how abusive Dell could be to his employees. We lost a lot of good people because of him.
A few other things that made it rough for TAC was the lifetime support. TAC really did try to take care of the customers’ machines and even more so, the data. Unfortunately spyware was really hitting us hard in those days and we’d have tons of systems coming in for repairs. Most of us didn’t just reinstall Windows; we actually tried to fix the issues so we wouldn’t loose customer data. But lifetime service doesn’t pay technicians’ salaries. In the end I was a tech manager with no other techs under me and 30-40 computers on the rack waiting to be serviced. Even after the doors closed I and a handful of other volunteers / employees worked for another month or so finishing repairs on customer’s PCs in the warehouse. It was just a bad business model.
After the whole thing came tumbling down Dan from PC Laptops was nice enough to offer some of us jobs. To be a PC Laptop tech you needed to be able to sell though and some TAC techs just didn’t have the people skills; I was one of those that didn’t get hired.
In closing, TAC was a great experience for me. I became one of the best PC techs around due to some great teachers and I watched a great computer store rise and fall. I certainly miss my store, my customers and my fellow employees. I hope some day to see another business like TAC rise up in Utah. I’ll be there fixing computers I’m sure; I just hope it has a better owner.
If anyone needs to contact me you can check my profile at http://www.linkedin.com.

]]> By: Lewis Roesberry http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-69 Lewis Roesberry Sun, 06 Apr 2008 04:49:16 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-69 I've been checking the blogs and stuff this week and have an opinion on this mess. Superdell just needed some help. Not from someone you call "doc" and gives you pills, but someone like a bookkeeper who could tell Dell that he could not (fire someone for being too dark or skin, reduce the wages of the staff, ask people to work overtime for free, offer a car to a city employee in relation to being considered for a contract, etc.) The antics were not that bad, the bookkeeper could have told him after the I-15 paraglide incident that if one of the drivers was distracted by him and crashed, they would own TAC. The use of force in the road rage incident sounded reasonable to me. The problem was that by NOT shooting one of his attackers, it was difficult to prove that he was in danger, on the other hand if the police arrived to find one dead and two being held at gunpoint, Dell could have easily shown that there was danger there. He could have sued the survivors for the trauma his kid would have experienced watched their dad have to shoot 1 or 2 attackers. YES, I KNOW…. You will all say that SuperDell should not have been speeding….. But let me point out that if any of YOU, or let’s say.. ME was to force a car off the road and approach it with… let’s say a rock or something, I/we would be arrested for playing vigilante. They would say that by failing to call the police and taking matters into our own hands… I do think that the wrong guy was arrested in that incident. I remember seeing on his website that he sold the fastest PC anywhere and that if anyone else claimed that he would sue them. I thought briefly about purchasing one, replacing the branding with mine and advertising the fastest PC on the planet… When Dell sued me and I won (‘cause he would be suing himself) I may have owned TAC outright. By the way, Is there any truth to the rumors that SuperDell sent two guys to Logan to get jobs at different computer shops so they could act as spies because SuperDell was thinking of opening a store in Logan? Rumor has it that these guys ended up opening their own store in Cache County… Lewis I’ve been checking the blogs and stuff this week and have an opinion on this mess.

Superdell just needed some help.

Not from someone you call “doc” and gives you pills, but someone like a bookkeeper who could tell Dell that he could not (fire someone for being too dark or skin, reduce the wages of the staff, ask people to work overtime for free, offer a car to a city employee in relation to being considered for a contract, etc.)

The antics were not that bad, the bookkeeper could have told him after the I-15 paraglide incident that if one of the drivers was distracted by him and crashed, they would own TAC.
The use of force in the road rage incident sounded reasonable to me. The problem was that by NOT shooting one of his attackers, it was difficult to prove that he was in danger, on the other hand if the police arrived to find one dead and two being held at gunpoint, Dell could have easily shown that there was danger there. He could have sued the survivors for the trauma his kid would have experienced watched their dad have to shoot 1 or 2 attackers.

YES, I KNOW…. You will all say that SuperDell should not have been speeding….. But let me point out that if any of YOU, or let’s say.. ME was to force a car off the road and approach it with… let’s say a rock or something, I/we would be arrested for playing vigilante. They would say that by failing to call the police and taking matters into our own hands… I do think that the wrong guy was arrested in that incident.

I remember seeing on his website that he sold the fastest PC anywhere and that if anyone else claimed that he would sue them. I thought briefly about purchasing one, replacing the branding with mine and advertising the fastest PC on the planet… When Dell sued me and I won (‘cause he would be suing himself) I may have owned TAC outright.

By the way,
Is there any truth to the rumors that SuperDell sent two guys to Logan to get jobs at different computer shops so they could act as spies because SuperDell was thinking of opening a store in Logan?
Rumor has it that these guys ended up opening their own store in Cache County…

Lewis

]]> By: Robbie Moller http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-68 Robbie Moller Sun, 18 Nov 2007 04:59:48 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-68 Joe This may be a little late, but now that things have settled. Lets get blockston, john b, and a couple select few to run just a few stores and make another go at TAC....Of course that means we need you to SUPERDELL! We made the best product at a great price, with the worlds best service! I personally built thousands of those TAC systems out there, C Block and I built the first 10 SUPERNOVAS (9 stores 1 Dells house) for fun! We loved our product and would still be supporting it today givin the chance. I have read alot of web post that talk about TACs promises of product and failure to meet deadlines.... I not only built the systems, but for months i had to drive that big ol' truck around and deliver them too. I hear PC Laptops is doing great but lets face it (Dell this is for you)TAC was the best! well just thinking outload, Joe hope to hear from you! Robbie Joe
This may be a little late, but now that things have settled. Lets get blockston, john b, and a couple select few to run just a few stores and make another go at TAC….Of course that means we need you to SUPERDELL! We made the best product at a great price, with the worlds best service! I personally built thousands of those TAC systems out there, C Block and I built the first 10 SUPERNOVAS (9 stores 1 Dells house) for fun! We loved our product and would still be supporting it today givin the chance. I have read alot of web post that talk about TACs promises of product and failure to meet deadlines…. I not only built the systems, but for months i had to drive that big ol’ truck around and deliver them too. I hear PC Laptops is doing great but lets face it (Dell this is for you)TAC was the best! well just thinking outload, Joe hope to hear from you! Robbie

]]> By: cleverblue http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-67 cleverblue Thu, 29 Jun 2006 21:31:18 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-67 I'm a little late in the game here. But I truly hope that Mr. Dell remains the arrogant, scape-goating, bigotted, pig so I can enjoy a chuckle whenever his antics appear on the news. Despite his brilliant marketing, I was never, not even slightly, tempted to purchase a computer from TAC. BTW, if Mr. Dell had been racing through MY neighborhood endangering MY children, he would've been on trial for much more than merely brandishing a weapon. Just my opinion though, of course. I’m a little late in the game here. But I truly hope that Mr. Dell remains the arrogant, scape-goating, bigotted, pig so I can enjoy a chuckle whenever his antics appear on the news. Despite his brilliant marketing, I was never, not even slightly, tempted to purchase a computer from TAC.

BTW, if Mr. Dell had been racing through MY neighborhood endangering MY children, he would’ve been on trial for much more than merely brandishing a weapon.

Just my opinion though, of course.

]]> By: Joe http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-66 Joe Tue, 18 Apr 2006 20:41:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-66 Hi Dell, I wondered when you would comment on the subject. I've edited the original post, removing some editorializing and listing additional relevant information and links (where available). As I mentioned above, I do not condone making "private conversations" public, but I will reply to your statement. I did learn quite a bit while I worked with you. You taught me about the importance of attitude, confidence, and the sheer will to succeed. I learned that it's better to make friends than enemies. You taught me about honor and respect, when it can be freely given, and when it must be earned, and how difficult it is to get back when it's lost. By your actions (and reactions) you taught me how to keep my head down, how (and when) to stand up for myself and my decisions, and how to live more frugally. By your example you taught me the consequences of not keeping personal and business lives separate. By the effects it had on the welfare of your company, you taught me how important it is not to react to people, just to circumstances; that it's best to attack a problem, not a person. I've learned to avoid even the slightest appearance of inpropriety. Your experiences with the legal system show me the reality of how, once charged, even if you win, you lose. Respectfully, I did learn quite a bit. For that I thank you. Thank you for the job when I needed it. Thank you for the opportunity to work with such a great group of people. Thank you for the environment to push the envelope not only on technological performance, but on outstanding service as well. Thank you for taking the time to teach me, to train me, to establish an environment where I was forced to continually better myself. I am sincerely grateful that I had the opportunity to work for you... to work with you. I gave back more than I got from you -- I felt encoraged to invest in something I beleived in, and still beleive in to this day. I don't feel it was a waste of time for either of us, and I am saddened that events have led to the conclusion that they have. I wish you well in all your future endeavors, and hope that you have learned even half as much as I have from the experiences that we shared at Totally Awesome Computers. After all, if we don't learn from history, we're destined to repeat it. Hi Dell, I wondered when you would comment on the subject. I’ve edited the original post, removing some editorializing and listing additional relevant information and links (where available). As I mentioned above, I do not condone making “private conversations” public, but I will reply to your statement.

I did learn quite a bit while I worked with you. You taught me about the importance of attitude, confidence, and the sheer will to succeed. I learned that it’s better to make friends than enemies. You taught me about honor and respect, when it can be freely given, and when it must be earned, and how difficult it is to get back when it’s lost. By your actions (and reactions) you taught me how to keep my head down, how (and when) to stand up for myself and my decisions, and how to live more frugally. By your example you taught me the consequences of not keeping personal and business lives separate. By the effects it had on the welfare of your company, you taught me how important it is not to react to people, just to circumstances; that it’s best to attack a problem, not a person. I’ve learned to avoid even the slightest appearance of inpropriety. Your experiences with the legal system show me the reality of how, once charged, even if you win, you lose.

Respectfully, I did learn quite a bit. For that I thank you. Thank you for the job when I needed it. Thank you for the opportunity to work with such a great group of people. Thank you for the environment to push the envelope not only on technological performance, but on outstanding service as well. Thank you for taking the time to teach me, to train me, to establish an environment where I was forced to continually better myself.

I am sincerely grateful that I had the opportunity to work for you… to work with you. I gave back more than I got from you — I felt encoraged to invest in something I beleived in, and still beleive in to this day.

I don’t feel it was a waste of time for either of us, and I am saddened that events have led to the conclusion that they have.

I wish you well in all your future endeavors, and hope that you have learned even half as much as I have from the experiences that we shared at Totally Awesome Computers. After all, if we don’t learn from history, we’re destined to repeat it.

]]> By: SUPERDELL http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-65 SUPERDELL Tue, 18 Apr 2006 05:48:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-65 You didn't learn anything did you Joe, what a total waste of time. You didn’t learn anything did you Joe, what a total waste of time.

]]> By: Layne Mangum http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-64 Layne Mangum Tue, 11 Apr 2006 06:37:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-64 Free Lifetime Service. Doesn't it just ring in your ears? 2 questions: 1) How much does FREE lifetime service cost? 2) Whose lifetime? First Question: I have owned TAC PCs. I never had problems with Viruses or Spyware. Never a need for service in that way. A few power supplies went south and they replaced those. But those were covered under the hardware warranty. So here's what happened. I paid a GROSS amount up front for service I never used. So much for free service. Second question: Whose lifetime? Not yours. Its the lifetime of the PC. And an unwritten rule is that a PC 3 years or older is past it's lifetime. They will try to sell you a new one. In a nutshell, TAC (god rest it's soul) and PC Laptops make a LOT of money by overpricing their PCs and offering FREE SERVICE. I spec'd out a laptop a few months ago. Same options and features as one on the floor of PCL. When I got the final price, I was nervous that the client wouldn't accept my offer because of my pricing. I priced it out at $2,400. I was making a tidy profit. I compared my price to the model at PCL and was shocked to be quoted $3,600. THIRTY SIX HUNDRED DOLLARS!! Don't fall for the PCL marketing. If Dan really LOVES you, he wouldn't gouge you. Now answer me this: When was the last time you paid anyone for service UP FRONT? What motivation does PCL have to really service your PC and get it done right? The longer they work, the less money they make. One last question: Do you really "get it" when Dan says he "LOVES YOU?" If you want an honest deal with no up-front gouging, call me. Layne Mangum @yourPC Computer Solutions 801.649.2356 help@yourPCbuddy.com By the way, I can't honor your TAC lifetime service warranty. I will, however, give you an honest days work for a reasonable price. And if you buy a PC or Laptop from me, I will get you the BEST PARTS possible and beat the crap out of any price PCL can give you. Just sayin. Free Lifetime Service. Doesn’t it just ring in your ears?

2 questions: 1) How much does FREE lifetime service cost? 2) Whose lifetime?

First Question: I have owned TAC PCs. I never had problems with Viruses or Spyware. Never a need for service in that way. A few power supplies went south and they replaced those. But those were covered under the hardware warranty.

So here’s what happened. I paid a GROSS amount up front for service I never used. So much for free service.

Second question: Whose lifetime? Not yours. Its the lifetime of the PC. And an unwritten rule is that a PC 3 years or older is past it’s lifetime. They will try to sell you a new one.

In a nutshell, TAC (god rest it’s soul) and PC Laptops make a LOT of money by overpricing their PCs and offering FREE SERVICE.

I spec’d out a laptop a few months ago. Same options and features as one on the floor of PCL. When I got the final price, I was nervous that the client wouldn’t accept my offer because of my pricing. I priced it out at $2,400. I was making a tidy profit.

I compared my price to the model at PCL and was shocked to be quoted $3,600. THIRTY SIX HUNDRED DOLLARS!!

Don’t fall for the PCL marketing. If Dan really LOVES you, he wouldn’t gouge you.

Now answer me this: When was the last time you paid anyone for service UP FRONT? What motivation does PCL have to really service your PC and get it done right?

The longer they work, the less money they make.

One last question: Do you really “get it” when Dan says he “LOVES YOU?”

If you want an honest deal with no up-front gouging, call me.

Layne Mangum
@yourPC Computer Solutions
801.649.2356
help@yourPCbuddy.com

By the way, I can’t honor your TAC lifetime service warranty. I will, however, give you an honest days work for a reasonable price. And if you buy a PC or Laptop from me, I will get you the BEST PARTS possible and beat the crap out of any price PCL can give you.

Just sayin.

]]> By: Joe http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-63 Joe Sat, 01 Apr 2006 19:58:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-63 Today I came across the best collection of SuperDell articles, reports, and general information. <a HREF="http://superdell.blogspot.com/" rel="nofollow">http://superdell.blogspot.com/</a> Today I came across the best collection of SuperDell articles, reports, and general information.

http://superdell.blogspot.com/

]]> By: Joe http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-62 Joe Tue, 21 Mar 2006 23:19:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-62 I'd like to thank those of you who have commented on this post, especially representatives of two companies that have said they'll honor the TAC hardware and service warranties. PC Laptops and StarWest are definately respectible companies and I appreciate hearing from representatives of both! On a side-note, all posts and replies to JoeLevi.com are moderated (meaning that I have the option to publish or reject any post due to content). Unfortunately I cannot "line item" moderate a reply, either the post gets published or it does not. That said, this forum is for the passing of public information to its readers. I do not condone "private communication between two parties" on this forum. This means that a personal response to a public comment isn't appropriate; posts of that nature will be filtered. I’d like to thank those of you who have commented on this post, especially representatives of two companies that have said they’ll honor the TAC hardware and service warranties.

PC Laptops and StarWest are definately respectible companies and I appreciate hearing from representatives of both!

On a side-note, all posts and replies to JoeLevi.com are moderated (meaning that I have the option to publish or reject any post due to content). Unfortunately I cannot “line item” moderate a reply, either the post gets published or it does not.

That said, this forum is for the passing of public information to its readers. I do not condone “private communication between two parties” on this forum. This means that a personal response to a public comment isn’t appropriate; posts of that nature will be filtered.

]]> By: Anonymous http://www.joelevi.com/blog/index.php/2006/05/totally-awesome-computers-out-of-business/comment-page-1/#comment-61 Anonymous Tue, 21 Mar 2006 20:58:00 +0000 http://www.joelevi.com/blog/index.php/2006/05/09/totally-awesome-computers-out-of-business/#comment-61 Thanks again for your reply Terry, I’m sorry if I didn’t explain correctly what we are covering. Let me help clarify what PC Laptops is covering. 1. We are covering Totally Awesome Computers business AND retail customer’s lifetime service guarantee at any of our 8 locations. I stress retail customers also because your post says business customers only. We are adopting ALL customers with Totally Awesome computers not just business customers. 2. We are covering any hardware that is covered by the manufacturer. Some clients would seem to prefer upgrading there computers while in service and we are happy to offer upgrades if a customer desires so. 3. We are also offering to purchase customers old computers as an option to trade in to newer models if they choose to upgrade to a newer faster system. Terry I’m glad that you found a great place to work and it sounds like you are doing a lot to help customers also. I wish the best of luck to you and thank you for your support as well. Many thanks for all the support. Dan Young Dan Young CEO – PC Laptops LLC Riverdale, Layton, Salt Lake City, Murray, Sandy, West Jordan, Orem, Las Vegas 1-877-596-7283 dan@pclaptops.com www.pclaptops.com Here is a small sample of many comments from happy former TAC customers we have received. Great Experience Hello, I just wanted to say thank you for the excellent service I received last week. I am a former TAC customer. I had some issues and I was somewhat skeptical about the service I would receive -if any- based on the TAC shutdown. As I walked in to drop off my machine to be repaired, not only was there no hesitation or issues but I was received with very open arms. Your employees treated me like one of your lifelong customers. I believe Porter checked me in at your Murray store, but I am not certain if that was his name. The others there that night were all very friendly as well. I was very impressed with your check in process, the bar code is much better than the old TAC system and it just seemed very efficient and professional. I was called by the technician (Mike Clayviellie) and asked some questions. He was a good listener and discussed things in a easy to understand way, yet didn't talk down to me. Picking it up was just as good of an experience. The crew in your Murray store was fun, knowledgable and enthusiastic. I was thrilled to see Jen, who I have worked with at TAC in the past. She is great, and will be an excellent addition to your team. I also saw Nephi who is someone I have known from TAC in the past, and I know he does an excellent job. I couldn't have been more impressed with the change over and I look forward to working with you in the future. Thank you for the great experience. Cody C. Service on desktop Thank you for the service you gave me on my desktop computer. I bought a laptop from you a couple of years ago and also a desktop from totally awesome last year. I bought your laptop because of your customer service guarantee. When totally awesome went out of business I was glad to hear you would honor their warranty. You took care of the problem, and went the extra mile, in only one day. That was awesome. I have never had a problem with your laptop and when it is time to purchase another one I will come to your store to purchase it. Thanks again, Steve P. Thank You! My thanks to Miguel Granda for helping me solve a software problem with Adobe Photo Deluxe. It was very helpful to have answers on the installation. Thank You for your continued friendship and support. Gerald H. Thank You for stepping up to the plate Dear Dan Young and Employees, I must take a moment and drop a line of Thank You. I was devastated when I found Totally Awesome was out of business. Their life time warranty, employees’ knowledge, employee help and being a local business was the reason I purchased my computer from them. I do a bit of free lance work to make ends meet so the appeal of Totally Awesome and the employees themselves were a big draw and comfort. I must add, I have worked with each of the employees at the Orem store at one point or another and they are top of the line. It has been such a comfort to know that you will pick up the ball that was dropped on so many of us. I understand this is something you are undertaking of your own desire. I for one appreciate your doing this so much and look forward to working with you and your employees. I have heard such good words on your business ethics and the way you treat your life long customers that I feel very comfortable in the knowledge that you will be taking care of me. I was about to take my computer in for service and an upgrade, but I’m glad I put it off. I will give you a couple of months to get organized in the desk top end and will then bring up my computer. I feel completely comfortable knowing your will service me well. You are amazing for taking us all under your wing as well as the former employees of Totally Awesome whom I have come to appreciate. You have no idea of how much this says for you as a person and the business you have built, I hope this act of goodness brings you much success in your personal life and business. Sincerely and much thanks, Susan L. THANK YOU !!!!!!!! Dan, I am a previous customer of "Totally Awesome" and I have been happy with their service but over the last while I have noticed a decline in their customers and on the rare occasion when I went into one of their stores the employees did not seem happy so I felt something was going on. Anyway, I am so grateful to you for extending your service to previous customers of "Totally Awesome". I recognize that it is a risk for you and it is not something you needed to do but I think you will be rewarded for it. I really think it is a smart move for you and I just wanted to thank you via email. You have me as a customer for life. Thank you very much. Kevin A. Fluk and Mary Hey! I love you too! I just wanted to thank you for helping me through "goto" since I live in Lake Havasu City AZ and it was not convenient to bring my computer in. Fluk helped me get my computer back on track from sending it to SLC and most likely getting the "last" service on the planet from TAC. My computer was sent back to me 3-3-06. I have a laptop from you guys I bought on 90th So. and you have helped me with it whenever I needed help and am looking forward to continuing our relationship and friendship in Henderson. I am soooooooo happy you have a store in Henderson now, and I will be telling my friends to come up there to see you for ANY thing. I have the utmost respect and confidence in your people and would say they are extremely courteous and helpful anytime! thank you so very much..... Mary M. Lake Havasu City, AZ Thanks again for your reply Terry,

I’m sorry if I didn’t explain correctly what we are covering.

Let me help clarify what PC Laptops is covering.

1. We are covering Totally Awesome Computers business AND retail customer’s lifetime service guarantee at any of our 8 locations. I stress retail customers also because your post says business customers only. We are adopting ALL customers with Totally Awesome computers not just business customers.
2. We are covering any hardware that is covered by the manufacturer. Some clients would seem to prefer upgrading there computers while in service and we are happy to offer upgrades if a customer desires so.
3. We are also offering to purchase customers old computers as an option to trade in to newer models if they choose to upgrade to a newer faster system.

Terry I’m glad that you found a great place to work and it sounds like you are doing a lot to help customers also. I wish the best of luck to you and thank you for your support as well.

Many thanks for all the support.

Dan Young

Dan Young
CEO – PC Laptops LLC
Riverdale, Layton, Salt Lake City, Murray, Sandy, West Jordan, Orem, Las Vegas
1-877-596-7283
dan@pclaptops.com
http://www.pclaptops.com

Here is a small sample of many comments from happy former TAC customers we have received.

Great Experience

Hello,
I just wanted to say thank you for the excellent service I received last week. I am a former TAC customer. I had some issues and I was somewhat skeptical about the service I would receive -if any- based on the TAC shutdown. As I walked in to drop off my machine to be repaired, not only was there no hesitation or issues but I was received with very open arms. Your employees treated me like one of your lifelong customers. I believe Porter checked me in at your Murray store, but I am not certain if that was his name. The others there that night were all very friendly as well.

I was very impressed with your check in process, the bar code is much better than the old TAC system and it just seemed very efficient and professional.

I was called by the technician (Mike Clayviellie) and asked some questions. He was a good listener and discussed things in a easy to understand way, yet didn’t talk down to me.

Picking it up was just as good of an experience. The crew in your Murray store was fun, knowledgable and enthusiastic. I was thrilled to see Jen, who I have worked with at TAC in the past. She is great, and will be an excellent addition to your team. I also saw Nephi who is someone I have known from TAC in the past, and I know he does an excellent job.

I couldn’t have been more impressed with the change over and I look forward to working with you in the future. Thank you for the great experience.

Cody C.

Service on desktop

Thank you for the service you gave me on my desktop computer. I bought a laptop from you a couple of years ago and also a desktop from totally awesome last year. I bought your laptop because of your customer service guarantee. When totally awesome went out of business I was glad to hear you would honor their warranty. You took care of the problem, and went the extra mile, in only one day. That was awesome.

I have never had a problem with your laptop and when it is time to purchase another one I will come to your store to purchase it.

Thanks again,
Steve P.

Thank You!
My thanks to Miguel Granda for helping me solve a software problem with Adobe Photo Deluxe. It was very helpful to have answers on the installation. Thank You for your continued friendship and support.

Gerald H.

Thank You for stepping up to the plate
Dear Dan Young and Employees,
I must take a moment and drop a line of Thank You. I was devastated when I found Totally Awesome was out of business. Their life time warranty, employees’ knowledge, employee help and being a local business was the reason I purchased my computer from them. I do a bit of free lance work to make ends meet so the appeal of Totally Awesome and the employees themselves were a big draw and comfort. I must add, I have worked with each of the employees at the Orem store at one point or another and they are top of the line.

It has been such a comfort to know that you will pick up the ball that was dropped on so many of us. I understand this is something you are undertaking of your own desire. I for one appreciate your doing this so much and look forward to working with you and your employees. I have heard such good words on your business ethics and the way you treat your life long customers that I feel very comfortable in the knowledge that you will be taking care of me.

I was about to take my computer in for service and an upgrade, but I’m glad I put it off. I will give you a couple of months to get organized in the desk top end and will then bring up my computer. I feel completely comfortable knowing your will service me well. You are amazing for taking us all under your wing as well as the former employees of Totally Awesome whom I have come to appreciate. You have no idea of how much this says for you as a person and the business you have built, I hope this act of goodness brings you much success in your personal life and business.

Sincerely and much thanks,
Susan L.

THANK YOU !!!!!!!!
Dan,
I am a previous customer of “Totally Awesome” and I have been happy with their service but over the last while I have noticed a decline in their customers and on the rare occasion when I went into one of their stores the employees did not seem happy so I felt something was going on.

Anyway, I am so grateful to you for extending your service to previous customers of “Totally Awesome”. I recognize that it is a risk for you and it is not something you needed to do but I think you will be rewarded for it. I really think it is a smart move for you and I just wanted to thank you via email. You have me as a customer for life.

Thank you very much.
Kevin A.

Fluk and Mary

Hey! I love you too!
I just wanted to thank you for helping me through “goto” since I live in Lake Havasu City AZ and it was not convenient to bring my computer in. Fluk helped me get my computer back on track from sending it to SLC and most likely getting the “last” service on the planet from TAC. My computer was sent back to me 3-3-06.

I have a laptop from you guys I bought on 90th So. and you have helped me with it whenever I needed help and am looking forward to continuing our relationship and friendship in Henderson. I am soooooooo happy you have a store in Henderson now, and I will be telling my friends to come up there to see you for ANY thing. I have the utmost respect and confidence in your people and would say they are extremely courteous and helpful anytime!

thank you so very much…..
Mary M.
Lake Havasu City, AZ

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